Help Center
Place and manage an order
Do you have an order minimum?
Yes, our order minimum is to be met with products and does not include delivery/labor charges or sales tax.
It's $1,000 per order.
If you have any question, pls kindly email: linda.dai920@gmail.com
How can I get a sample?
Pls contact with us about product item details, that we arrange sending you samples 2-5 business days later via air-express, like: TNT,DHL,Fedex,UPS,EMS etc.
Sample cost: double of product's price.
Delivery cost: about $15.
How should we play order?
Pls email us with the products photos you interested with quantity,
-->We will make an quotation sheet for you in 2 business days!
Quotation includes: price, quantity, production time,payment term, company account information, etc.
About shipping, once you tell us destination, we will check for you soon!
-->You accept that we make an Invoice for you.
-->You wire transfer us deposit that order starts, that starts counting.
Can we customize balloon's combination and quantity?
Yes, welcome, pls email us details at: linda.dai920@gmail.com,let's discuss more.
Can we customize Foil balloon's design?
Yes, also welcome, pls email us details at: linda.dai920@gmail.com, it will need mould fee and MOQ, let's discuss more later.
Which format of artwork should we offer?
Normally we need .AI or .PDF format artwork for customize products.
If you don't have, also be ok, our designer team can help you.
What is order's lead time?
Genenally 20-35days,
It can be discussed.
What is OEM order's lead time?
For sample: 7-15days
For mass: 30-45days
It can be discussed.
How can I track my order?
Pleases send email to us that we track for you.
How can I track my sample?
Please go to: https://www.17track.net/en
Enter your tracking number and you can track your order.
Or you email to us that we track for you.
Delivery and fees
What is shipping way?
Normally it will be sea freight shipping, which the cost is the best for you.
If you like air freight shipping, it's ok but the cost will be higher than sea freight shipping.
How long is your shipping time?
①For USA, it needs approx 15-30days after delivering;
②For European countries, it needs approx 25-40days after delivering;
③For Southeast Asia countries, it needs approx 5-10days after delivering.
How much will be approx delivery fees?
Firstly, we need to know your destination seaport and approx order quantity, that we will count out approx CBM to confirm with forwarder about approx shipping fees and customs clearence fees , and tell you then.
What other fees may needed?
①For USA, it needs the additional duty, approx 7.5%;
②For European countries, it needs import tariff approx 2%, and VAT wax approx20% for your government.
③For Southeast Asia countries, it needs CONSUMPTION_TAX approx 7.8%.
Different countries maybe different.
Payment & Policies
What's payment way?
For sample: pls pay to Paypal: linda.dai920@gmail.com
For mass: pls wire transfer or credit 30% despoit of order amount to our company account,balance send by Bill of lading copy.
What's your company account?
Discount
How to get our discount (1st way) ?
A volume discount is an economic incentive for Event Professionals to encourage customers to purchase goods in larger quantities. Our volume discount model will be reviewed on an annual basis (January 1st) and based on the prior year's gross spending your discount will be adjusted based on the formulas below. Our current aggregate volume is based on calendar last year's gross sales. You can get this discount in your new year's 1st order.
Annual Spend Discount %:
*Above $50,001 6%
*$25,001 - $50,000 5%
*$15,001 to $25,000 3%
*Less than $15,000 0%
How to get our discount (2nd way) ?
In order to help customers know more about our nice products, welcome to send us pictures or videos of your products in use and we will give you a 1% discount on your next order.
※2nd way can be used to together with 1st way discount.
Terms of Service
①Pre-sales services
Due to the time difference, please email us the product you are interested in, quantity and questions, we will reply you within 24-48 hours!
Adhering to the principle of honesty, we will give you the best price, and when you confirm, we will give you an enquiry about the possible costs of shipping, customs duty and so on to your destination.
②Services during sale
*Once the order is confirmed, we will arrange into the production schedule as soon as possible.
*During production, we will take pictures for you to check the progress.
*Before shipment, we will notify you in advance and recommend the best shipping method and expected ETD.
*After shipment, we will check the approximate arrival date for you.
*Before arrival, we will notify you in advance and prepare to arrange the pick-up and transport.
③After sales services
In case you encounter problems, such as, a few quality problems, damaged products due to transport, a small amount of problems, wrong goods, etc.,
please send us an email, we will be the first time to reply, and give you a solution, thank you!
Quality is our culture, and your repeat order is the best trust to us!
Party related
For a party with 250 people, how much space will be need?
Dinner parties require approximately twenty (20) square feet per person. You would need a space that is approximately fifty (50) feet wide by one hundred (100) feet long. Obviously, these dimensions will change depending on the size of your tables, if you are going to have a dance floor, etc. A cocktail party typically requires about half the space.
How many glasses will be need for a cocktail party?
We generally recommend the following rule of thumb: 1.5 glasses per person for the first hour and 1 glass per hour for every hour after. For example, if there will be 100 guests at a 3-hour cocktail party, you would order (1.5 x 100) + (1 x 100) + (1 x 100) = 350 glasses. Please consider the amount and types of beverages you will be serving
in addition to your guests’ preferences when determining your exact quantities.
What size dance floor needed for 200 guests?
The rule of thumb: three (3) square feet of dance floor per dancing guest and 2/3 of the party might be dancing at any one time.
For two hundred (200) guests that would translate to 132 guests dancing at any one time. 132 guests x 3 sq.ft. per guest = 396 sq.ft., translating to a 20' x 20' floor. The closest floor to that would be 21' x 21' which is 49 sections.
To have a buffet dinner, how many plates should order?
To allow for seconds you should generally order 1.25 plates per guest. This may change if you are serving multiple main courses.
Candle using introduction
※ Keep candles in cool and dry places, keep away from sunshine and high temperature places. (better under 30℃)
※ Keep away from wind and easy-burning goods.
※ Don’t let children use candles alone.
※ Don’t use mouth to blow candles, please use tool or toothpick,etc.